FAQs
General
Q: Do you have a more up-to-date plat book?
A: The most recent edition of every product is always posted on the website. You can see a list of our most recent editions for each county on our Most Recent Editions List.
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Q: How often are counties updated?
A: Generally, a county is updated about every 2-3 years, but that being said–every county is different! If you would like to be notified via email when a county is updated please contact us and let us know which county you are interested in. You can also "LIKE" or "SUBSCRIBE" to any of our social media channels to receive notifications of new editions.
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Q: Why isn’t the county I’m looking for available?
A: There are many factors that go into creating a new plat book. Production schedule, data availability, and demand–just to name a few! If there is a certain county you would like to see updated please let us know.
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Q: What is Rockford Map’s coverage area?
A: Rockford Map has spatial data for over 2,900 counties and plat books for over 700 counties. To check availability please visit the Buy Now page. You can also see a list of every plat book edition for each county on our Master Editions List.
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Custom Mapping
Q: What is a custom map?
A: A custom map is any map that is not listed as a standard product on our website. If you do not see the map you need in our standard Product Suite, a custom map could be the ideal mapping solution for you. We can customize any plat book, wall map, or digital file for you as well as create a one-of-a-kind map from scratch. To see some examples of our past work you can visit the Custom Maps page.
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Q: How much does a custom map cost?
A: Because no two custom maps are alike, there are no fixed prices for custom maps. Pricing depends on the map’s size, detail and overall complexity. If you fill out our Custom Map Quote Form a Custom Mapping Specialist will contact you to discuss your requested custom map.
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Q: How long does it take to create a custom map?
The average custom mapping project typically takes 2-3 weeks to complete. The production time may vary depending on the type of map and our current volume of orders. We will always make every effort to meet your deadlines.
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Q: Can I see my custom map before I purchase it?
A: The majority of our custom maps are created entirely from scratch so we are unable to provide a preview of your specific map prior to your purchase. However, we can usually show you an example of something very similar to your request. Once payment is received, all custom maps go through a digital proof process with the option of a print proof upon request.
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How To Use Our Maps
Q: What is a land description?
A: A land description is a description of a tract of land in legally acceptable terms; so as to show exactly where it is located and how many acres it contains.
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Q: How do I read a land description?
A: Download our Facts About Land Descriptions (.pdf) for instructions on how to read land descriptions.
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Q: How to I download the eBook/MobilePlat™ to my device?
A: Download our eBook/MobilePlat™ Download Instructions (.pdf) to learn how to download these maps to your device.
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Q: How do I use the eBook?
A: Download our eBook User Guide to learn how to take full advantage of your eBook.
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Q: How do I use the MobilePlat™?
A: Check out the Avenza Maps app website for a list of features and FAQ’s on how to use our MobilePlat within the Avenza Maps app.
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Q: What is the difference between eBook and MobilePlat™?
A: Both products are in digital .pdf form. eBook is the exact same content and lay out of the printed plat book where as MobilePlat™ is a seamless, georeferenced map. eBook is deisgned to be used in Adobe Reader® while MobilePlat™ is designed to be used in the free Avenza Maps app.
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Q: How do I put the eBook/MobilePlat™ on multiple devices?
A: eBook and MobilePlat™ are the only products bundled with a Lifetime Site License. This means that you have the ability to share it on multiple devices within one physical site or location for as long as you own the file. If your company or organization has multiple offices and they would like a copy of the data, you have two options: 1) Each office can purchase their own copy. 2) You can purchase a data sharing license which is customized to your specific need. For more information visit our Copyright & Licensing page.
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Q: How much of a map can I display on my website?
A: A license (written consent) must be obtained from Rockford Map prior to displaying data on a website. Data used on the internet must be trimmed so that no more than 50% of a single township map is displayed at one time, along with appropriate credit line and link. For more information, please visit our Copyright & Licensing Page or contact our Licensing Manager at licensing@rockfordmap.com.
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Ordering
Q: What Credit Cards do you accept?
A: We accept Visa, Discover, MasterCard, and American Express.
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Q: Does Rockford Map accept Checks/Money Orders?
A: Yes, we accept Checks and Money Orders, however, payment must be received before the order is processed. Please call us at (800) 321-1627 to complete your order by phone.
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Q: How do I place a tax-exempt order?
A: To ensure that tax is not applied to your order, please email or fax your tax exempt form to (800) 446-3530. Then call us to complete your order at (800) 321-1627.
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Q: How do I find out if books are available locally?
A: Some of our plat books are also distributed by local resellers. Please contact us to find out if there is a local reseller in your area.
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Q: Can I order with a PO (Purchase Order)?
A: Yes, please call us at (800) 321-1627 with your PO number and order details ready.
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Q: Do you offer bulk discounts?
A: We do not provide bulk discounts; however, if you have a special request please contact us and we will see if we can accomodate you.
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Q: What do I do if my order is missing an item?
A: Please contact us right away with your order information so that we can address the problem.
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Q: What do I do if I received an incorrect item?
A: Please contact us right away with your order information so that we can address the problem.
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Q: Are there any current promo codes?
A: If there are any current promo codes they will be listed on the home page of the website. If you sign up for our newsletter you wil be eligible to receive emails when there are new, active promo codes.
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Q: What is your return policy?
A: All sales are final. Please be sure to double check your order before completing the checkout process on our website.
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Shipping
Q: When will my order ship?
A: Most plat books and wall maps are not in stock and may take up to 10 business days to be printed and delivered. Once the order is available to ship the chosen shipping method is applied. If you chose Email Delivery, you will receive a download link within 24 business hours. For Vector Files, please allow up to 7 business days for processing.
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Q: What are my shipping options?
A: We offer Ground, 2-day, and Overnight shipping. Once the order is available to ship the chosen shipping method is applied. Digital orders have the option of being electronically delivered via email download or physically mailed to you on a CD.
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Q: How do I download my digital files after I order?
A: An email will be sent to you within 24 business hours with a link and instructions on how to download the product.
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Data
Q: How is the landowership data obtained?
A: All land contract owners/tax bill recipients/owner of record and acreage data are derived from the Official Public Record per Rockford Map’s standard mapping protocol.
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Q: How current is the data?
A: Currency of the data varies from county to county. Due to continual sales, transfers of property, land contracts and varied tax bill/owner records, it is impossible to guarantee that the data is complete or free from error. However, Rockford Map strives to accurately reflect what is in the Official Public Record at the time the data was gathered.
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